Shipping & Returns

Each Koalaa prosthetic is made bespoke to you, so sizing shouldn't be an issue, but if it is an issue just let us know, and we will fix it!

It takes 1-2 weeks to be manufactured, in the meantime you will get a call and/ or email from one of us to guide you through sizing and keep you up to date with progress.

When your Koalaa prosthetic is shipped, your tracking number will be sent, and don't worry about returns. We have a 30-day full refund policy, and a 365-day manufacturers warranty.